PRICE POLICY: We make every effort to maintain prices for the duration of a catalog, but we reserve the right to make adjustments in price in response to manufacturers’ increases, typographical errors or extraordinary circumstances. Prices are subject to change without notice.
SATISFACTION GUARANTEE: If you have purchased a product that is defective or does not perform satisfactorily, we will provide you with a credit, exchange, or refund.
PAYMENT POLICY: • All sales will be subject to credit approval. Invoices are payable within agreed terms of sale. • We accept payment by Bank Transfer, (Visa, Mastercard, American Express - only accept in store), or we can bill your open account. • All invoices are payable within 30 days. • All unpaid accounts receivable past due are subject to a 1.5% finance charge. • Inquire about check by fax and hourglass payments.
DELIVERY POLICY: • Special orders are subject to additional freight fees. • Equipment orders may incur additional charges. • Hazardous Materials are subject to a fee of $30.
RETURN POLICY: All returns require an authorization number. To arrange for a return, simply call our Customer Service department or contact your Sales Consultant. The following conditions must be complied with:
• A copy of the invoice and a description of the problem must accompany all returns. • All returns must be in the original packaging, unopened, undamaged, and in re-saleable condition. • Returned products must have been purchased within the past 30 days. Any returns over 30 days are subject to a 25% restocking fee. • Shortages or errors in shipment must be reported within 7 business days upon receipt of order to receive credit. • Shipping fees will apply on all returns. • Items (including expired items) that cannot be returned to the manufacturer are NOT RETURNABLE. • Freight, handling and/or C.O.D. charges incurred are NOT entitled to credit.
All returns must be mailed to: Unit 12, 17/F, 38 Plaza, 66 Shantung Street, Kowloon, Hong Kong