Terms of sale

Terms of Sale

PRICE POLICY:
We make every effort to maintain prices for the duration of a catalog, but we reserve the right to make adjustments in price in response to manufacturers’ increases, typographical errors or extraordinary circumstances.
Prices are subject to change without notice.
 
SATISFACTION GUARANTEE:
If you have purchased a product that is defective or does not perform satisfactorily, we will provide you with a credit, exchange, or refund.
 
PAYMENT POLICY:
• All sales will be subject to credit approval. Invoices are payable within agreed terms of sale.
• We accept payment by Bank Transfer, (Visa, Mastercard, American Express - only accept in store), or we can bill your open account.
• All invoices are payable within 30 days.
• All unpaid accounts receivable past due are subject to a 1.5% finance charge.
• Inquire about check by fax and hourglass payments.
 
DELIVERY POLICY:
• Special orders are subject to additional freight fees.
• Equipment orders may incur additional charges.
• Hazardous Materials are subject to a fee of $30.

RETURN POLICY:
All returns require an authorization number. To arrange for a return, simply call our Customer Service department or contact your Sales Consultant.
The following conditions must be complied with:
 
• A copy of the invoice and a description of the problem must accompany all returns.
• All returns must be in the original packaging, unopened, undamaged, and in re-saleable condition.
• Returned products must have been purchased within the past 30 days. Any returns over 30 days are subject to a 25% restocking fee.
• Shortages or errors in shipment must be reported within 7 business days upon receipt of order to receive credit.
• Shipping fees will apply on all returns.
• Items (including expired items) that cannot be returned to the manufacturer are NOT RETURNABLE.
• Freight, handling and/or C.O.D. charges incurred are NOT entitled to credit.

 All returns must be mailed to:
Unit 12, 17/F, 38 Plaza, 66 Shantung Street,
Kowloon, Hong Kong

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